If your AstroPay purchase or deposit keeps failing in the UAE or Saudi Arabia, you’re not alone. Many Gulf users experience issues such as declined transactions, unavailable payment methods, app errors, currency conversion problems, or getting charged without receiving the card. This guide gives you **real fixes that work**, based on hundreds of cases from UAE & KSA users.

If you’re trying to buy AstroPay for the first time, start here:
How to Buy AstroPay in the UAE • AstroPay Saudi Arabia Guide

Common AstroPay Issues for UAE & Saudi Users

Most errors fall into one of these categories:

  • Bank declined the transaction
  • No payment methods showing in the app
  • App verification or update failure
  • Connectivity issues (Wi-Fi / mobile data)
  • FX conversion differences from your bank
  • Money deducted but card not received

Working Fixes for Each Problem

1. Bank Declined the Transaction
  • Enable online payments in your banking app.
  • Enable international payments (UAE & KSA banks often block by default).
  • Approve or justify the transaction if your bank app requests it.
  • Try a smaller amount (10–20 USD).
  • KSA users: STC Pay → Visa Prepaid → Bank cards (best success rate).
2. No Payment Methods Showing in the App
  • Make sure your account country is set to Saudi Arabia or UAE.
  • Log out and log back in.
  • Update the app.
  • Switch between Wi-Fi and mobile data.
  • Try again after 30–60 minutes — methods update dynamically.
3. Charged but No Card Was Issued
  • Wait 2–5 minutes — sometimes the system delays the approval.
  • Restart the app.
  • Check your transaction history.
  • If no card appears after 10 minutes, contact support via the app.
4. App Error (Payment Failed / Try Again)
  • Update the AstroPay app.
  • Clear your device’s cache.
  • Switch network connection.
  • Try a smaller amount.
5. Unexpected Charges or FX Rate Issues
  • Use USD as your card currency.
  • Avoid AED or SAR — they cause double or triple conversions.
  • Buy one larger card instead of multiple small cards.

Best Payment Methods for UAE & Saudi AstroPay Users

  • UAE: Bank cards (online-enabled) + Apple Pay
  • Saudi Arabia: STC Pay → Visa Prepaid → regular bank cards

If You Still Can’t Buy AstroPay

Here are strong alternatives for Gulf users:

Mada (Saudi) STC Pay Apple Pay Crypto Payments

FAQ – AstroPay Not Working

Why is my AstroPay purchase being declined?
UAE & KSA banks often block entertainment-related international transactions by default.

Is AstroPay blocked in Saudi Arabia or UAE?
No. AstroPay works normally in both countries — issues usually come from the bank or payment method.

Can I withdraw from a casino to AstroPay?
Most casinos support AstroPay for deposits only.

How can I see the exact error reason?
Check your transaction history inside the app — each failed attempt shows a message.