If you tried to deposit or withdraw with USDT-TRC20 at a crypto casino and the transaction is stuck, pending, or simply not showing in your balance, you are not alone. This page focuses on the most common crypto issues for Gulf players (UAE & Saudi), with clear, practical steps you can try right now.

Quick summary:
Most USDT problems are caused by three things: using the wrong network, sending to a wrong or incomplete address, or casino-side limits (KYC / bonus / withdrawal rules).

Common USDT-TRC20 problems and quick fixes

Problem Likely cause What you can do now
Deposit not showing in casino balance Wrong network or incomplete address Check that you used TRC20 and the address is 100% correct, then check the transaction in your wallet/block explorer.
Deposit stuck as “Pending” for a long time Delay on the casino side or extra security checks Confirm that the transaction is Completed on the blockchain, then contact casino support and send them the TXID.
No USDT option in the cashier Currency / region not supported for this account Try changing your account currency if possible, or use a casino that explicitly supports USDT for Gulf players.
Crypto withdrawal rejected KYC not completed or bonus terms not met Finish identity verification, review wagering requirements, then request the withdrawal again.
Withdrawal “Under review” for several days Manual risk check by the casino team Ask support which documents they need and how long the review should take, then upload everything clearly.

Checklist before assuming “crypto is not working”

  1. Confirm you are using the TRC20 network in both wallet and casino.
  2. Double-check the wallet address – first 4 and last 4 characters – before sending.
  3. Check the minimum deposit/withdrawal in the casino’s terms.
  4. Make sure your account is not limited due to KYC or bonus abuse flags.
  5. Avoid using a VPN if the casino explicitly forbids it, especially during payments.

USDT deposit issues – what to do

1) I sent USDT, but it doesn’t appear in my casino balance

  • Open your wallet and make sure the transaction status is Completed / Success.
  • Copy the transaction hash (TXID).
  • Open live chat or email support, and send them the TXID and deposit amount.
  • Wait for them to credit it manually – many sites need 5–30 minutes after network confirmation.

2) I get an error when trying to deposit

  • Check that your amount is above the minimum deposit (often 10–20 USDT or more).
  • Make sure you have enough USDT plus any TRX/fees your wallet might require.
  • Try a slightly different amount and restart the wallet app if needed.

3) I used ERC20 instead of TRC20 by mistake

  • If the casino only supports TRC20, funds may be lost or very hard to recover.
  • Contact both the casino and your wallet support with the TXID as soon as possible.
  • In many cases, recovery is not possible – but it’s still worth asking.

USDT withdrawal issues – reasons and fixes

1) Withdrawal is instantly rejected

  • Check bonus terms – many casinos block withdrawals while wagering is not completed.
  • Make sure the name on your account matches your ID documents.
  • Try requesting a smaller amount, below the daily or weekly limit.

2) Withdrawal is “Under review” for a long time

  • Check your email – the casino may have requested extra documents.
  • Upload clear photos/scans of your ID and proof of address if asked.
  • Ask support for an estimated review time so you know what to expect.

3) Casino shows withdrawal as “Completed”, but nothing in my wallet

  • Ask the casino for the TXID of the payout.
  • Paste the TXID into a TRC20 block explorer to verify that it was sent to your address.
  • If the transaction is confirmed on-chain but not in your wallet app, contact wallet support with the TXID.

New to crypto deposits? Start here

If this is your first time using USDT-TRC20 for casino deposits, it’s better to learn the basics before sending larger amounts:

Crypto Payments – Gulf Guide USDT-TRC20 Deposit Guide USDT-TRC20 Fees & FX

FAQ – “Crypto not working” for Gulf players

My deposit is missing but the wallet shows it as sent – what now?
First, confirm the transaction on the TRC20 blockchain. If it’s confirmed, contact casino support with the TXID and amount – in many cases they can locate and credit it manually.

Can a casino block crypto withdrawals for no reason?
Usually there is a reason: unfinished KYC, bonus terms not met, or risk checks. Ask support to explain the block in writing and follow the required steps.

Should I use a VPN if deposits are not working?
Some sites strictly forbid VPNs. If you use one, never keep it on during KYC or withdrawals, as this can trigger extra checks or even temporary account locks.